3COze High Performing Team

Introduction and Overview

Part I: Characteristics of Successful Remote Workers

1.1.1 Exercise: Assess Your Suitability for Remote Work

1.1.2 Your Assessment

1.1.3 Deep Dive: Addressing Challenges with Flexibility and Adaptability

1.1.4 Deep Dive: Addressing Challenges with Communication

1.1.5 Deep Dive: Addressing Challenges with Organization and Discipline

1.1.6 Deep Dive: Addressing Challenges with Initiative and Problem-solving

1.1.7 Deep Dive: Addressing Challenges with Patience and Empathy

Part II: Conditions for Success

1.2.1 Building Your Schedule

1.2.2 Managing Transitions

1.2.3 Space and Set-up

Cartoon-Space

1.2.4 Boundaries

1.2.5 Managing Your Boundaries

Quiz: Name That Interruption

1.2.6 Advocacy

1.2.7 Evaluating Your Conditions for Success

1.2.8 Survey: Conditions for Success

Part III: Effective Communication

1.3.1 The Elements of Communication

1.3.2 Start with the End in Mind

1.3.3 Consider the Context

1.3.4 Choose Your Channel

1.3.5 Compose Content and Consider the Code

1.3.6 Reduce Noise

1.3.7 Deliver Your Message

1.3.8 Solicit Feedback

1.3.9 Exercise: Planning a Communication

Communication Quiz

Create Your Action Plan

Introduction & Overview

Concerns About Remote Teamwork

Part I: Trust

2.1.1. What is Trust?

2.1.2 Four Dimensions of Trust

2.1.3 Connection

2.1.4 Competence

2.1.5 Reliability

2.1.6 Integrity

Exercise: Evaluating Trust

2.1.7 Compensating in Virtual Teams

2.1.8 Deep Dive: Proactively Building Connection

Toolkit: Owners Manual

2.1.9 Deep Dive: Proactively Establishing Competence

2.1.10 Deep Dive: Proactively Demonstrating Reliability

2.1.11 Deep Dive: Proactively Oozing Integrity

2.1.12 Thought Experiment: The Mother-in-Law Effect

Exercise: Re-earning Trust

2.1.13 Trust Hacks: How to Trust Someone Again (1)

2.1.13 Trust Hacks: How to Trust Someone Again (2)

Quiz: Trust on Remote Teams

Survey: Trust on Your Team

Part II: Remote Collaboration

2.2.1 Effective Collaboration

2.2.2 Information Richness

Quick Tip: Prioritize Sound Quality over Video Quality

2.2.4 Emojis--Not Just for Kids Anymore

2.2.5 Timeliness of Your Collaboration

2.2.6 Synchronous Collaboration

2.2.7 Asynchronous Collaboration

2.2.8 Choosing Between Synchronous or Asynchronous

2.2.9 Tools for Collaboration

Quick Tip: Screen Recording

2.2.10 Research Findings--Video On or Off?

2.2.11 Clarifying Intentions

(Not So) Fun Fact: Negativity Bias

2.2.12 Staying in Sync

2.2.13 The Importance of Mutual Knowledge

2.2.14 How Do You Interpret Silence?

Part III: Addressing Conflict

2.3.1 Unseen Work

2.3.2 Conflicts in Virtual Teams

2.3.3 Step 1: Prepare for the Conversation

2.3.4 Step 2: Give a Heads Up

2.3.5 Step 3: Choose Your Channel

2.3.6 Step 4: Create a Cheat Sheet

2.3.7 Step 5: Deliver the Message

2.3.8 Step 6: Follow-up

2.3.9 Step 7: Reconnect

Fun Fact: You Can Hear a Smile

Remote Teamwork Wrap Up